Privacy Policy

Last updated: April 21, 2026

Welcome to VendorDeskHQ. This Privacy Policy explains how Jorge Fabrizio ("we," "us," or "our"), operating VendorDeskHQ, collects, uses, and protects your information when you use our website and mobile application (collectively, the "Service"), located at vendordeskhq.com.

By using our Service, you agree to the collection and use of information in accordance with this policy.

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1. Information We Collect

For Customers:

• Account Information: Full name, email address, and password when you register.
• Location Data: We collect your device's location to show you nearby available service providers. You may disable location access in your device settings, but this may limit app functionality.
• Usage Data: Information about how you interact with the app, including pages visited, services searched, and bookings made.
• Device Information: Device type, operating system, and unique device identifiers.

For Service Providers (Vendors):

• Account Information: Full name, email address, and password.
• Business Information: Business name, service categories, and pricing list.
• Insurance Information: Insurance documents and certificates required to verify provider credentials.
• Location Data: Your location to match you with nearby customers.
• Subscription Information: Membership plan details after your 90-day free trial period.

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2. How We Use Your Information

We use the information we collect for the following purposes:

• To create and manage your account.
• To connect customers with nearby service providers.
• To verify service provider credentials and insurance.
• To display relevant advertisements, including banners and video ads, within the app.
• To send service-related notifications and updates.
• To improve our platform and user experience.
• To manage provider memberships and subscriptions after the 90-day free trial.
• To comply with legal obligations.

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3. Location Data

Our app uses your device's GPS location to:

• Show you service providers available in your area.
• Help providers find customers near them.

Location data is only collected while you are actively using the app. We do not track your location in the background without your explicit consent. You can revoke location permissions at any time through your device settings.

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4. Advertising

VendorDeskHQ displays advertisements to users, including:

• Banner Ads: Displayed within the app interface.
• Video Ads: Displayed at certain points within the app experience.

These ads may be served by third-party advertising partners who may collect certain information about your device and usage patterns to deliver relevant advertisements. We do not sell your personal information to advertisers.

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5. Provider Memberships

Service providers receive a 90-day free trial upon registration. After the trial period, continued access to the platform requires a paid membership subscription. Membership billing information is processed securely through our payment processor. We do not store your full payment card details on our servers.

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6. Data Sharing

We do not sell your personal information. We may share your information with:

• Other Users: Provider profiles (name, services, ratings) are visible to customers. Customer information is shared with providers only as necessary to fulfill a service request.
• Service Providers: Third-party companies that help us operate our platform (hosting, analytics, payment processing, advertising).
• Legal Requirements: When required by law or to protect our rights and the safety of our users.

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7. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or method of electronic storage is 100% secure.

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8. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you with our services. You may request deletion of your account and personal data at any time by contacting us.

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9. Children's Privacy

Our Service is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us immediately.

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10. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• The right to access your personal information.
• The right to correct inaccurate data.
• The right to request deletion of your data.
• The right to opt out of marketing communications.
• The right to data portability.

To exercise any of these rights, please contact us using the information below.

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11. Third-Party Links

Our Service may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties. We encourage you to review their privacy policies.

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12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.

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13. Contact Us